Are 1-on-1 emails sent through a clients mailbox if that's linked or through Prezly infra?

Everything is going through prezly infra now, also 1-on-1s.

Are duplicate email addresses detected across person and organisation contacts?

Currently no.

But we should be able to detect this in the future and ask the user whether the merged contacts should be a person or organisation upon merging.

Why can't user select different languages in newsroom/story

Make sure you have enabled more than 1 language for him in account settings. See this help desk article.

Scheduled story went out at the wrong time?

Possible reasons:

He forgot to configure his timezone. For new accounts, the default timezone is LONDON. See how to set timezone (it is the account settings timezone that affects scheduling time). Needs to be part of user onboarding flow, too important to m

Re-subscribing contacts

It happens people unsubscribe accidentally.

Possible reason for accidental unsubscribe

• They send a campaign to themselves. But from their local mailbox they forward the email to some other contacts out of their address book.
• Spam filter following the unsubscribe link (less likely, since we added a confirm through JS on that page)